Frequently Asked Questions (FAQs)
Everything you need to know about shopping with Sanaina.
Do you offer UK delivery?
Yes. We provide delivery across the United Kingdom. Delivery timeframes may vary depending on your location and selected shipping method.
How long does delivery take?
Orders are typically processed within 1–3 business days, with UK delivery usually taking 2–5 business days after dispatch.
How can I track my order?
Once your order has been dispatched, tracking details may be provided where available so you can follow your delivery progress.
Can I return my order?
Yes. Eligible items can be returned according to our Return Policy. Please review our Return Policy page for full details.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us as soon as possible and we will assist in resolving the issue.
How do I choose the correct size?
Size information is available on product pages to help you select the most suitable fit before placing your order.
Are payments secure?
Yes. We use secure payment processing methods to help protect your payment information.
Can I change or cancel my order?
If you need to make changes, please contact us as quickly as possible. We will do our best to assist before your order is processed.
Do product colours look exactly the same in person?
We aim to display product colours accurately; however, slight variations may occur depending on your screen settings and device.
How can I contact Sanaina?
You can reach us through our Contact Us page and we will respond as soon as possible.