Privacy Policy

Effective Date: 30 May 2026

Sanaina Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our websites, sanaina.co.uk and sanaina.com, purchase products, or interact with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Sanaina Ltd is the data controller responsible for your personal data.

Company Name: Sanaina Ltd
Company Registration Number: 16530268
Registered Office Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Email: info@sanaina.co.uk

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details above.

2. Information We Collect

Information You Provide to Us

We may collect the following information when you place an order, create an account, contact us, or subscribe to our marketing communications:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Account login details (where applicable)
• Payment information (processed securely by our payment providers)
• Information you provide when contacting customer support

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Pages viewed
• Referring website information
• Cookie and tracking data

3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Deliver products and services
• Manage payments, refunds, and returns
• Communicate about your orders
• Provide customer support
• Improve our website and customer experience
• Prevent fraud and maintain website security
• Comply with legal obligations
• Send marketing communications where you have consented

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent (for marketing communications)

5. Marketing Communications

Where you have opted in, we may send you information about:

• New product launches
• Promotions and special offers
• Seasonal collections
• Company news and updates

You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at info@sanaina.co.uk

We will never sell your personal information to third parties for marketing purposes.

6. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Payment processors
• Delivery and courier companies
• Website hosting providers
• IT and software service providers
• Marketing and advertising platforms
• Professional advisers
• Government, regulatory, or law enforcement authorities where required by law

All third parties are required to process your data securely and in accordance with applicable data protection laws.

7. Payment Processing

Payments made through our website are processed securely by trusted third-party payment providers. We do not store or have access to your full payment card details.

8. International Transfers

Some of our service providers may process data outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Comply with legal, tax, and accounting obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@sanaina.co.uk

11. Cookies

Our website uses cookies and similar technologies to:

• Ensure website functionality
• Improve website performance
• Analyse visitor behaviour
• Personalise content and advertising

You can manage cookie preferences through your browser settings.

12. Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Theft
• Misuse
• Disclosure
• Alteration or destruction

While we take reasonable steps to protect your information, no internet transmission can be guaranteed to be completely secure.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

14. Children’s Privacy

Our products and services are not directed towards children under the age of 13.

We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be published on this page with a revised effective date.

16. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Sanaina Ltd
82a James Carter Road
Mildenhall
IP28 7DE
United Kingdom

Email: info@sanaina.co.uk

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO).

ICO Website: https://ico.org.uk

Last Updated: 30 May 2026